TRAI Issues New Guidelines to Port Mobile Number, You Must Know

The Telecom Regulatory Authority of India (TRAI) has issued new guidelines for the Mobile Number Portability (MNP) that will be implemented now. The fresh MNP rules will now allow the users to port to a new telecom operator in just two days. The process will make easier to port your mobile connection from one mobile service provider to another.

The Unique Porting Code (UPC) will be generated only when the subscriber is eligible to port-out his/her mobile number. Several revisions have been made to ensure the fast and speedy MNP process. Earlier, the switching process used to take almost 15 days but now it will take only 3-5 working days. The UPC will be valid for four days for all Licensed Services Areas except Jammu & Kashmir, Assam, and North East circles where it will be valid for 30 days.


How to Port?

If you want to port your mobile number, you need to send a request SMS with the word ‘PORT’ (space) 99XXXXXXXX and send it to 1900. Once you complete the process, you will receive the code via SMS with the Unique Porting Code (UPC). The port code will allow you to get in touch with the mobile service provider you want to shift to. Now you need to fill up the necessary Customer Acquisition Form (CAF), Porting From, mention the UPC, as well as the necessary, Know Your Customer (KYC) process. After completing the process you will receive a confirmation that the porting request process is active now. It will cost ₹6.46, each time you want to switch your mobile number to another network.

In case, you are using a postpaid mobile connection, then you must clear the bills or the outstanding dues and only then you can complete the process. The TRAI guidelines say, “In the case of Post-Paid mobile connection, the subscriber has cleared 'Outstanding dues' towards the existing telecom service provider for the issued bill(s) as per normal billing cycle.”

When You are Unable to Port?

  • First, if you are a postpaid user and you haven’t cleared the outstanding amount, you will not be able to port. You will be able to port only after clearing the bills.
  • Second, if you are using the existing mobile service provider’s network for less than 90 days, you will have to wait to complete the 90 days. Only then you will be able to put in a valid MNP request again.
  • Third, there should not be any pending contractual obligation to be completed by the subscriber as per the exit clause in the subscriber agreement. The porting number also must not be prohibited by a court of law and not sub justice.

TRAI said on Tuesday, “As the existing MNP system shall migrate to new MNP process with effect from 16 December 2019, facility of MNP will not be available from December 10 to December 15 and Unique Porting Code will also not be generated during the migration period. However, the porting requests already submitted will continue to be processed."